Delivery & returns

Delivery & returns

WHEN WILL I RECEIVE MY PURCHASE(S)?

The delivery time in Denmark is 2-4 days after order date.
For delivery outside Denmark, the delivery time is normally 4-7 business days after order date.

All products will be shipped via Post DK or GLS.
(Orders in Norway are send with BRING)

All products will be delivered as long as they are available from stock.
samsoe.com has intelligent stock control and display only products in stock.
Reservations are made for printing errors, stock control errors and changes in prices.
Please note, that during campaigns and sale, delivery time can be longer, both within and outside Denmark.

CAN YOU DELIVER THE PACKAGE TO AN AGREED PLACE?
Since we deliver through Post DK and GLS, we will only be able to deliver at addresses given without further individual agreements.

I'M NOT HOME WHEN MY PACKAGE ARRIVES - WHAT DO I DO?
Post DK or GLS will put a note in your mailbox and you can retrieve your package at your local post office.
Please note the date on the package. You can also choose to get the package delivered through GLS pakke shops, this gives you the option of picking your order at an adresse/shop near you eg blockbuster. This option is only available in Denmark.

THERE IS A DEFECT IN THE PRODUCT
wearecph.com check all products before shipment. Should you however receive a product with defects, you may return the item as soon as possible.
Please enclose details with your name and invoice number. Products returned with defects will be replaced within 7 days of receipt.
If we do not have your product in stock you will get your money back within 7 days.
You are futhermore of course covered by the 2 years regulations for Danish buys from when you receive the product.
You must claim within a reasonable time from when you discover the defect. 2 months will always be considered timely complaint.
In the event of a complaint, please contact:

W.A.C - WE ARE CPH Aps
Transformervej 8
2860 Søborg
Tlf: +45 39100720
Fax: +45 35371164
E-mail: eshop @ wearecph.com

Remember that the product must always be returned in good packaging, and get a receipt for shipment, so we can repay your shipping costs.
We will refund reasonable shipments costs, that you may have in returning the item when the claim is justified.

TRACK YOUR ORDER.
Orders which have been sent as a package will receive a track and trace number which can be viewed at www.postdanmark.dk / or www.gls-group.eu.

THE RIGHT TO WITHDRAW
By shopping at wearecph.com you have as a online customer 14 days to inform us that you want to withdraw from the day you receive the purchase, and then 14 days to return it to the webshop, according to the Consumer Contracts.
Your 14 + 14 days withdrawal means that you, can receive your product, open it and see if it is as expected. If you regret your purchase, you can deliver the goods bought in our online shop back to us and will be refunded the price of goods. (Cost of return delivery / shipping to us is at your expence). The terms of use for the right of withdrawal is that the received items are returned to W.A.C - WE ARE CPH in the same condition and quantity as upon delivery. If this requirement is not met, a significant descrease of value of the good will happen.

The withdrawal can also be done by refusing to receive the package or by personal delivery of the goods to W.A.C - WE ARE CPH the product can be sent / delivered to:

Mail Receiving
W.A.C - WE ARE CPH Aps
Transformervej 8
2860 Søborg

Delivery:
W.A.C - WE ARE CPH Aps
Transformervej 8
2860 Søborg

Please enclose details with your name, invoice number (or copy of the original invoice) and request to get your money back – on the return form that came with your order.
Once you've used your credit card the amount will be returned to your account within 30 days.

CAN I EXCHANGE MY ITEM PURCHASED ONLINE, IN W.A.C - WE ARE CPH PHYSICAL STORES
We do at the moment not have any W.A.C - WE ARE CPH stores.

DO W.A.C - WE ARE CPH SHIP TO OTHER COUNTRIES THAN DENMARK?
Yes, Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, Sweden, The Netherlands and United Kingdom.
(Unfortunately we do not ship to Greenland, The canary Islands, The Balearic Islands, Svalbard, or Faroe Island).